TCPA Policy
O'Sullivan Company TCPA Policy
Effective Date: 05/20/2024
1. Introduction
O'Sullivan Company is committed to compliance with the Telephone Consumer Protection Act (TCPA) and respects the privacy and preferences of our customers. This TCPA Policy outlines our practices regarding telemarketing, including compliance with TCPA regulations and procedures for obtaining and managing consent for telephone communications.
2. Scope
This TCPA Policy applies to all telephone communications made by or on behalf of O'Sullivan Company, including but not limited to telemarketing calls, text messages, and facsimile transmissions.
3. Compliance with TCPA Regulations
O'Sullivan Company is committed to complying with all requirements of the TCPA, including but not limited to:
- Obtaining prior express written consent from consumers before initiating telemarketing calls or sending text messages.
- Maintaining an internal Do-Not-Call (DNC) list and honoring consumer requests to opt out of future telemarketing communications.
- Providing clear and conspicuous disclosures regarding the purpose of telephone communications and how recipients can opt out.
- Ensuring compliance with time-of-day restrictions for telemarketing calls and restrictions on the use of automated dialing equipment.
- Training employees and agents involved in telemarketing activities to ensure compliance with TCPA regulations.
4. Consent Procedures
a. Prior Express Written Consent: O'Sullivan Company will obtain prior express written consent from consumers before initiating telemarketing calls or sending text messages. Consent forms will include clear disclosures regarding the purpose of communications, frequency of messages, and instructions for opting out.
b. Recordkeeping: O'Sullivan Company will maintain records of consent obtained from consumers, including date, time, method of consent, and any additional information required by TCPA regulations.
c. Revocation of Consent: Consumers have the right to revoke their consent to receive telemarketing communications at any time. O'Sullivan Company will provide easy and accessible methods for consumers to opt out, including through telephone, email, or online request forms.
5. Do-Not-Call (DNC) Compliance
O'Sullivan Company maintains an internal Do-Not-Call (DNC) list of consumers who have requested not to receive telemarketing communications. O'Sullivan Company will honor DNC requests promptly and ensure that employees and agents responsible for telemarketing activities are aware of and adhere to DNC restrictions.
6. Training and Monitoring
O'Sullivan Company will provide training to employees and agents involved in telemarketing activities to ensure understanding and compliance with TCPA regulations. O'Sullivan Company will also implement monitoring and auditing procedures to verify compliance with this TCPA Policy and address any potential violations promptly.
7. Updates to TCPA Policy
O'Sullivan Company may update this TCPA Policy from time to time to reflect changes in TCPA regulations or company practices. Any updates will be communicated to employees and agents involved in telemarketing activities, and the revised policy will be made available to consumers upon request.
8. Contact Information
If you have any questions or concerns about our TCPA Policy or wish to exercise your rights under the TCPA, please contact us at [email protected].
By accepting our services, you agree to abide by the terms and conditions outlined in this TCPA Policy.
O'Sullivan Company
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